Troubleshooting
“We couldn’t find your post” — what’s happening
Indexing lag is the usual cause. Here's how to tell, and the other things to check.
The verification step scans the sharer’s recent original tweets for the tracked link. About 90% of detection issues are one of these.
Indexing lag
X takes a few seconds (sometimes longer) to make a fresh tweet searchable. We retry once automatically after a short pause; if the second attempt also misses, the dialog asks the customer to tap I’ve posted — check now again.
The handle and the post don’t match
A customer with handle @alexwho posts from a different account won’t verify. The dialog catches this if the handle is mistyped.
The post is protected or deleted
We only see public posts. A protected account or a post deleted before verification will both fail.
A required mention or hashtag is missing
The dialog calls this out specifically — the customer edits and re-posts, then taps I’ve posted — check now.
The post is a reply or retweet
Verification scans original tweets only. Encourage the customer to compose a new post rather than reply to ours.